Privacy policy

At NEUROVA, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal details such as name, email, phone number, and billing/shipping address.

  • Payment details (processed securely by trusted third-party providers).

  • Website usage data (via cookies and analytics tools).

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate order updates, offers, or important notices.

  • Improve our products, services, and website experience.

  • Comply with legal and regulatory obligations.

3. Data Protection

  • Your personal information is stored securely and only accessible by authorized staff.

  • We do not sell, rent, or trade your data with third parties.

  • Payment information is encrypted and handled by secure payment processors.

4. Cookies

Our website uses cookies to enhance user experience, track performance, and improve functionality. You can manage or disable cookies in your browser settings.

5. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

  • File a complaint with the UK Information Commissioner’s Office (ICO) if needed.

6. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us:
📧 info@shopneurova
📞 +44(0)203 3552920.