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At NEUROVA, we want you to be fully satisfied with your purchase. If for any reason you are not, we’re here to help.
You may return unused and unopened items within 30 days of delivery.
Products must be in their original packaging and in resaleable condition.
To start a return, please contact us at info@shopneurova.com with your order number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable (unless the product is faulty or damaged).
We only replace items if they are defective or damaged. If you need an exchange, email us at info@shopneurova.com
Opened or used products
Items not in their original condition
Sale or clearance items
£0.00 GBP
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